1. Payment Terms
1.1 Full payment must be received within 5 days of receiving sales invoice. A minimum deposit of sixty percent (60%) of the purchase price is required to initiate the order fulfillment and/or production for any custom or commissioned artworks.
1.2 For custom orders and commissioned artworks, aminimum deposit of sixty percent (60%) of the purchase price is required to initiate the order fulfillment and/or production.
1.3 Any balance due must be settled in full upon completion of the order and prior to collection or release to shippers.
2. Shipping and packaging
2.1 Buyer is responsible for shipping costs and will be added on to the final invoice.
2.2 Our designated shipper will contact you within 2 days of purchase agreement to arrange. 2.3 For any artworks and design works being exported, we will require all Proof of Export documents, or the Buyer may be liable to pay UK VAT at 20% of the purchase price.
Please email create@secteurprive.co if you would like more information on our designated shippers.
3. Cancellation of Orders
3.1 All sales are final. Changes to orders require prior written approval from The Gallery.
3.2 Orders for custom/bespoke and commissioned works may not be cancelled.
3.3 Orders for items that have been altered in any manner upon the Buyer’s request may not be cancelled.
4. Return Policy
4.1 Consumer Rights: For purchases made online or long distance, Buyers have the right to return items within 14 days of receipt, at their own expense, in accordance with consumer rights regulations.
4.2 Works returned must be covered with travel insurance by the Buyer.
4.3 Returns outside the 14-day window will not be accepted unless otherwise agreed upon by the Gallery, and at the Gallery’s discretion, only in the form of a credit from the Gallery.
4.4 For works purchased in person, all sales are final, unless otherwise agreed at the Gallery's discretion and only in the form of credit from the Gallery.
5. Damage Policy
5.1 The Buyer shall inspect the Artwork immediately upon receipt and notify the Gallery within 24 hours of any damages. Notification must be made in writing via email.
5.2 If the Buyer fails to notify the Gallery within 24 hours, the Buyer will be deemed to have accepted the Artwork.
5.3 Upon Delivery Damage: If the Artwork is noticeably damaged upon delivery, the Buyer should refuse the Artwork, not sign the delivery documents, and request that the courier return the Artwork to the Gallery.
5.4 Post-Acceptance Damage: If damage is discovered after accepting and unpacking the Artwork, the Buyer must notify the Gallery immediately. A photograph of the damage should be emailed directly to create@secteurprive.co
5.5 If notified within 24 hours, the Gallery will arrange for a courier to collect the Artwork at no cost to the Buyer.
5.6 All original packaging must be returned to the Gallery with any damaged items.
5.7 The Artwork must be packaged adequately to prevent further damage during the return process. If insufficient packaging results in additional damage, the Gallery may deduct those costs from any refund.
5.8 The Gallery will not pay for third-party delivery/collection charges unless previously agreed in writing.
5.9 Refunds for damaged items will be investigated by the Gallery’s insurers and issued at their discretion.
6. Refunds for Damaged Artwork
6.1 If the Artwork is found to be damaged upon receipt, the Buyer will be entitled to a full refund (including delivery and return postal charges), provided the Buyer follows instructions as laid out in section 5.
7. Resale/donations
7.1 The buyer agrees that they will not sell or otherwise dispose of (or attempt to) the artwork(s) during a three year period, starting from the date on the invoice, other than by mandating Secteur Privé as their exclusive agent to carry out the transaction. If the Buyer fails to comply with the re-sale rules set out above, they will promptly indemnify the gallery to an amount equal to the difference between (i) the selling price of similar artworks in perfect condition of the artist at the last public auctions and (ii) the price paid for the acquisition of such artwork(s)
8. ANTI MONEY-LAUNDERING
Under the terms of the anti-money laundering regulation effective from 10 January 2020 we are required to conduct customer due diligence (CDD) on all sales of works of art over €10,000 before the transaction is carried out. While, therefore we may agree such a sale in principle, we will not be able to conclude (i.e. receive funds, give up possession or transfer title) it until we have received all the necessary CDD information from you and have been able to verify it as required by the regulation.